55bd's Privacy Policy
This policy clearly explains how your personal information is collected, used and kept secure.
Table of Contents
01 Introduction and Scope
This privacy policy applies to all services provided under the 55bd platform. When you use our website, create an account, or use any of our services, you automatically agree to the terms of this policy.
55bd works to deliver a reliable online gaming experience to users in Bangladesh. This requires certain personal information, which we handle with the utmost care. Our About 55bd page covers details about the organisation and its goals.
This policy is written in English and is prepared in accordance with the applicable digital security and data protection standards in Bangladesh. The words "we", "us" or "platform" in this policy refer to 55bd and its operating entity; "you" or "user" refers to any person using the platform.
02 Information We Collect
55bd collects only the information necessary to provide its services. A category-by-category breakdown is given below:
2.1 Identity Information
When you register an account, we collect your full name, date of birth, national identity card or other identity document details, email address and mobile number. This information is used to verify your identity and manage your account.
2.2 Financial Information
Information relating to your payment method is collected as needed to process deposits and withdrawals. 55bd handles transactions via bKash, Nagad, Rocket and bank transfer. Sensitive financial details such as card numbers or passwords are never stored on our servers.
2.3 Usage Information
Details such as when you accessed the site, which pages you visited, which games you played and how long you were active are recorded automatically. This helps improve the quality of our service.
2.4 Technical Information
Your device type, operating system, browser details, IP address and cookie data are collected. This is used for security monitoring and resolving technical issues.
| Data Type | Examples | Basis for Collection |
|---|---|---|
| Identity | Name, date of birth, NID | Contract performance |
| Contact | Email, mobile number | Contract performance |
| Financial | Payment method reference | Legal obligation |
| Usage | Login time, game history | Legitimate interest |
| Technical | IP, device information | Security |
03 How Information Is Collected
Information is collected through three main channels:
3.1 Direct Collection
You provide information directly when you fill in a registration form, submit documents for account verification, or contact our customer support.
3.2 Automatic Collection
Some information is collected automatically through your browsing activity, session data and cookies. You can change this by adjusting your browser settings, though doing so may limit certain functions of the site.
3.3 Information from Third Parties
Some information may be received from payment processors, identity verification services and fraud prevention systems. This information is used only for specified purposes.
04 Purpose of Using Information
55bd uses the information it collects for the following purposes:
4.1 Service Delivery and Operation
Information is used to keep your account active, complete transactions, apply bonuses and personalise your gaming experience.
4.2 Identity Verification and Security
Verifying the identity of every account and preventing unauthorised access is one of 55bd's primary responsibilities. If suspicious activity is detected on an account, immediate action is taken.
4.3 Customer Support
Our customer service team uses information to resolve your issues and respond accurately to support requests. 55bd provides 24/7 live chat and email support in Bengali and English.
4.4 Legal Compliance
Certain information must be retained to meet anti-money laundering (AML) and other applicable legal obligations. 55bd strictly complies with these obligations.
4.5 Service Improvement
Usage information is analysed to improve the platform's design, game selection and overall experience.
05 Data Storage and Security
Keeping your information secure is one of 55bd's top priorities. Several technical and organisational measures have been put in place to achieve this.
5.1 Encryption
SSL/TLS encryption is used when data is transmitted from your browser to our servers. Stored sensitive information is also kept in an encrypted state.
5.2 Access Control
Access to your information is granted only to authorised staff who are bound by confidentiality obligations. Every access is logged and reviewed regularly.
5.3 Retention Period
Information is retained for as long as your account is active. After an account is closed, certain information may be kept for the required period in line with legal obligations. Beyond that, information is securely deleted.
5.4 In the Event of a Security Breach
If a data breach occurs, 55bd will notify affected users as quickly as possible and take the necessary steps.
06 Sharing Information with Third Parties
55bd shares information with specific third parties only in limited circumstances and under strict conditions:
6.1 Service Partners
Payment processors (such as bKash, Nagad, Rocket and banks), identity verification services and server hosting providers receive only the minimum information necessary to deliver services effectively. All such providers are bound by confidentiality agreements.
6.2 Legal Obligations
55bd complies if it is required to provide information as part of a court order, government directive or legal process.
6.3 Business Changes
In the event of a change in ownership or merger of the organisation, user information may be transferred. Users will be notified in advance and the terms of this policy will continue to apply.
55bd never sells or rents your information to advertisers or marketing companies.
07 Cookies and Tracking Technology
55bd uses cookies and similar technologies on its platform. These are small data files stored in your browser.
7.1 Types of Cookies
Essential cookies: Essential for the core functions of the site — login sessions and security tokens.
Functional cookies: Remember your preferences — language selection, display preferences.
Analytics cookies: Collect statistics on site usage, which remain completely anonymous.
7.2 Cookie Controls
You can change your cookie acceptance or rejection options in your browser settings. However, disabling essential cookies may affect the login and transaction functions of the site.
08 Your Rights
As a 55bd user, you have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information we hold about you. We will provide this information within a reasonable time.
8.2 Right to Correction
If any of your information is incorrect, you may request a correction. Some information can be updated directly from your account settings; for other cases, contact customer support.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes.
8.5 Data Portability
You may receive the information you have provided in a commonly readable format, which can be used with other services.
To exercise these rights, contact our customer support. Our Responsible Gaming guidelines contain additional information on managing your account and self-exclusion.
09 Protection of Minors
All services on 55bd are for persons aged 21 and above only. We do not intentionally collect any information from persons under the age of 21.
Age verification is mandatory at registration. If someone registers using a false age, their account will be cancelled and the associated information will be deleted. If you believe a minor's information has been collected, please notify us immediately.
10 Policy Changes
55bd reserves the right to change this privacy policy at any time. Changes will be published on this page and the "Last updated" date at the top will be updated.
For significant changes, advance notice will be sent to your registered email or mobile. Continued use of the service after a change has been made will be considered as your agreement to the updated policy.
To understand this policy and the overall framework of your relationship with us, we recommend reading our Terms and Conditions.
11 Contact
If you have any questions about this Privacy Policy or any requests regarding your information, please contact us through any of the following channels: